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General Questions

1. You can register on our website and add your desired product to the shopping cart and then complete the purchase process.

2. You can also place your order by phone at: +49 (0) 209 402 441 54.

3. Alternatively, you can send us your order by e-mail; give service@dematex.de or via the contact form.

The packages will be processed and shipped within the next day. From the date of shipment, access usually takes a maximum of three days. It also happens that the shipments are delivered a little late, which unfortunately we have no influence.

Our packages are shipped via DHL.

In order to cancel or cancel your order, you can unsubscribe under your orders, in your profile, the ordered product. Alternatively, you can contact us so that we can cancel your order.